Return & Replacement Policy

RETURN/ REPLACEMENT POLICY

Home Care strives to ensure a timely, hassle-free services compliant delivery to all our customers. However, in case of any issues with the order, Customers must notify us through our Website or by email or you can request it under “My Orders”, followed by “Return/ Replace Order”, and a prompt response is assured to such notifications. Once the Product return/complaint request has been raised by you, Home Care shall initiate a process to vet the request and proceed accordingly.

Please note that the window to raise a return/replacement request is open till 48 hours after the order has been delivered.

REPLACEMENTS

Home Care offers a replacement for products under the following conditions:

Shipment of Wrong Order
Shipment with Short Quantity
Shipment with defect

No extra reshipment charges are applicable. In case of if the stock is not available, then a coupon or credit note will be issued which you can redeem in your next purchase.

RETURNS

Home Care shall accept returns only for the following cases:

In the case of pharmacy products, if the products are purchased within 7 days of invoice.
In the case of Surgicals, if the products received have a defect/ are in non-working condition
The batch number of the product(s) being returned matches with the one(s) mentioned in the invoice.
Product(s)/medicines(s)/bottle(s) are unused.
The damages/defects are covered under the manufacturer’s warranty.

All returns are reviewed for eligibility and refund is subject to review and verification by Home Care. Refunds will be generated post verification

Return Pick Up and Processing

Category	Conditions
Complete Product	All in-the-box accessories & freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	The product's original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

PRODUCTS NOT ELIGIBLE FOR RETURNS/ REPLACEMENTS/ REFUNDS

Categories	Type of products
Temperature controlled medicines	Vials, Injections, Pen-fills, Vaccines or any other products or specialty medicines requiring cold storage
Equipments	Any Surgical equipments
Food and Nutrition	Health and Nutrition Supplements
Products directly used on Patients	Oral Care, Face Masks, Sanitisers, Apparels, Disposables
Rehabilitation Products	Supports, Braces, Splints, Collars
Warranty	Products not in warranty or exceeds the time for replacement
Others	Partially Used Strips, Opened Bottles, Expired Products,

In case of large orders, (value of more than 5000/Rs), Home Care may reject your return request at its own discretion. This is necessary as the manufacturers of the particular Products may not entertain such specific return requests.

PAYMENT TERMS FOR REFUNDS

Refunds in case of eligible returns are issued through the payment method used at the time of purchase.

Mode of Payment	Refund Time Frame
Credit/ Debit Business Cards	*
Net Banking/NEFT/RTGS	*
Cash on Delivery	*
Cheque	*
E- Wallets	*

*Refund timelines depend on bank turn-around times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Slaney Office operates.

For cash on delivery orders:
For orders placed using cash on Delivery as the payment method, refunds can be processed to your bank account via National Electric Funds Transfer (NEFT)/ (discretion). You will need to update the following information to enable us to process a refund to your account.
-The Bank Account Number
-IFSC Code
-Account Holder